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IBPS - Institute of Banking Personnel Selection Customer Service Associates Recruitment July 2025

Location : All India

Total Posts : 10277 Job type : Permanent

IBPS - Institute of Banking Personnel Selection Customer Service Associates Recruitment July 2025

Location : All India

202508061245266481.jpg
Total Posts : 10277 Job type : Permanent
JOB POSTED ON 6th August, 2025
APPLICATION START DATE 1st August, 2025
APPLICATION CLOSING DATE 21st August, 2025
Designation Customer Service Associates
Updates

Online registration including Edit/ Modification of Application: 01 August 2025 to 21 August 2025

Payment of Application Fees/ Intimation Charges: 01 August 2025 to 21 August 2025

Result of Online exam - Preliminary: October/ November 2025

Provisional Allotment: March 2026

Conduct of Pre-Exam Training: September 2025

Age Limit 20 - 28 years (Age relaxation is applicable as per IBPS)
Qualification

Any Bachelor's Degree

POSTS DETAIL

Details of posts:

State Name

Total

Customer Service Associates (CRP CSA -XV) - 10277 

Andaman & Nicobar

13

Andhra Pradesh

367

Arunachal Pradesh

22

Assam

204

Bihar

308

Chandigarh

63

Chhattisgarh

214

Dadra and Nagar Haveli and Daman Diu

35

Delhi

416

Goa

87

Gujarat

753

Haryana

144

Himachal Pradesh

114

Jammu & Kashmir

61

Jharkhand

106

Karnataka

1170

Kerala

330

Ladakh

05

Lakshadweep

07

Madhya Pradesh

601

Maharashtra

1117

Manipur

31

Meghalaya

18

Mizoram

28

Nagaland

27

Odisha

249

Puducherry

19

Punjab

276

Rajasthan

328

Sikkim

20

Tamil Nadu

894

Telangana

261

Tripura

32

Uttar Pradesh

1315

Uttarakhand

102

West Bengal

540

Application Fee GEN : 850  OBC : 850  EWS : 850   SC : 175  ST : 175  Other : 175
Examination Date October 2025 (Preliminary) & November 2025 (Main)
Job type Permanent
Application mode Online
Exam Venue Andhra Pradesh, Assam, Bihar, Chandigarh, Delhi, Bengaluru etc.
Important Links
Apply online :Link
Official Notification :Link
Official website :Link
How to apply

1. Read the advertisement carefully, Before you apply.

2. The candidates should apply online through the official link on or before 21 August 2025.

3. Keep your Documents whole, and at the time of submission check each document carefully.

4. Wherever an Application Fee is required for Submission of an Application, It Must be submitted on time, or else the Application will be rejected.

5. After successful submission of an application, it is required to have a copy of your application form, for further process.

6. For any other information, visit the official site.

General Instructions:

1. Candidates will have to invariably produce the requisite documents such as valid call letter, a photocopy of photo-identity proof along with the original bearing the same name as it appears on the online submitted application form etc. at the time of online examinations (Preliminary & Main). No document shall be directly sent to IBPS by candidates before or after the online examinations (Preliminary & Main).

2. During online preliminary examination the call letter and copy of Photo ID proof will not be collected at the examination venue. These will be duly authenticated by the examination venue staff functionaries and handed over back to the candidates. The candidates will be required to bring to the Online Main Examination, the authenticated call letter and copy of photo ID proof of Online Preliminary examination along with the call letter and other requisite documents of Main examination. However, candidates need to submit the scribe form (wherever applicable) during the online preliminary examination as well as the main examination.

3. Candidates who do not bring the authenticated/ stamped call letter of online preliminary examination and authenticated/ stamped photocopy of ID proof at the time of main examination will not be allowed to appear for the main examination.

4. Candidates need to bring one additional photograph (same as pasted on call letter) along with the call letter and other requisite documents as per information provided in the information handout and call letter. Candidates reporting without photograph pasted on call letter or without one additional photograph (same as pasted on call letter) will not be allowed to appear for the examination.

5. Before applying for the post, the candidate should ensure that he/she fulfils the eligibility and other norms mentioned in this notification. Candidates are therefore advised to carefully read this notification and follow all the instructions given for submitting online application form.

6. Those candidates who have been debarred from appearing in CRP examinations for specified periods in terms of the written communication made to that effect by IBPS, may act accordingly.

7. A Candidate’s admission to the Online Preliminary examination/ shortlisting for Main examination/ admission to the Main examination and subsequent processes is strictly provisional. The mere fact that the call letter(s)/ provisional allotment has been issued to the candidate does not imply that his/ her candidature has been finally cleared by IBPS/ Participating Bank. IBPS/ Participating Banks would be free to reject any application, at any stage of the selection process, cancel the candidature of the candidate in case it is detected at any stage that a candidate does not fulfill the eligibility norms and/or that he/she has furnished any incorrect/false information/certificate/documents or has suppressed any material fact(s).If candidature of any candidate is rejected for any reason according to the terms and conditions of this notification, no further representation in this regard will be entertained. Such decisions shall be final and binding on the candidate. If any of these shortcomings is/are detected after appointment in a Participating Bank, his/her services are liable to be summarily terminated.

8. Decision of Nodal Banks/Participating Banks/ IBPS in all matters regarding eligibility of the candidate, the stages at which such scrutiny of eligibility is to be undertaken, qualifications and other eligibility norms, the documents to be produced for the purpose of the conduct of Examination, verification etc. and any other matter relating to CRP CSA-XV will be final and binding on the candidate. No correspondence or personal enquiries shall be entertained by IBPS/ Participating Banks in this regard. IBPS/ Nodal Bank/ Participating Banks take no responsibility to receive/ collect any certificate/remittance/ document sent separately.

9. The scribe arranged by the candidate should not be a candidate for the examination (CRP CSA-XV). If violation of the above is detected at any stage of the selection process, candidature for CRP of both the candidate and the scribe will be cancelled.

10. A scribe can act as Scribe only for one candidate for CRP CSA-XV process. If violation of the same is detected at any stage of the selection process, candidature of the candidates for CRP will be cancelled and scribe will be debarred from future CRP examinations.

11. Not more than one application should be submitted by any candidate. In case of multiple Applications only the latest valid (completed) application will be retained and the application fee/ intimation charges paid for the other multiple registration(s) will stand forfeited.

12. Multiple attendance/ appearances in the online examination will be summarily rejected/ candidature cancelled.

13. Online applications once registered will not be allowed to be withdrawn and/or the application fee/ intimation charges once paid will not be refunded nor be held in reserve for any other examination.

14. Any resulting dispute arising out of this notification including the recruitment process shall be subject to the sole jurisdiction of the Courts situated at Mumbai.

15. The candidate should indicate in the online application the State to which he/she opts for provisional allotment on selection. The option once exercised will be irrevocable.

16. Any canvassing or creating influence for undue advantage shall lead to disqualification from the selection process.

17. Any request for change of date, time and venue for Online Examination (Preliminary & Main) will not be entertained.

18. Any request for change of address, details mentioned in the online application form will not be entertained.

19. In case any dispute arises on account of interpretation of clauses in any version of this notification other than English, the English version available on official IBPS website shall prevail.

20. A candidate should ensure that the signatures appended by him/her in all the places viz. in his/her call letter, attendance sheet etc. and in all correspondence with the IBPS/ Participating Banks in future should be identical and there should be no variation of any kind. Signature in CAPITAL LETTERS will not be accepted. Signature uploaded should be of appropriate size and clearly visible.

21. A recent, recognizable photograph (4.5cm × 3.5cm) should be uploaded by the candidate in the online application form and the candidate should ensure that copies of the same are retained for use at various stages of the selection process. Candidates are also advised not to change their appearance till the selection process is completed. Failure to produce the same photograph at various stages of the selection process or doubt about identity at any stage could lead to disqualification. Photo uploaded should be of appropriate size and clearly visible. Candidates will also be required to capture and upload their live photograph through webcam or mobile phone during registration process.

How to apply

1. Read the advertisement carefully, Before you apply.

2. The candidates should apply online through the official link on or before 21 August 2025.

3. Keep your Documents whole, and at the time of submission check each document carefully.

4. Wherever an Application Fee is required for Submission of an Application, It Must be submitted on time, or else the Application will be rejected.

5. After successful submission of an application, it is required to have a copy of your application form, for further process.

6. For any other information, visit the official site.

General Instructions:

1. Candidates will have to invariably produce the requisite documents such as valid call letter, a photocopy of photo-identity proof along with the original bearing the same name as it appears on the online submitted application form etc. at the time of online examinations (Preliminary & Main). No document shall be directly sent to IBPS by candidates before or after the online examinations (Preliminary & Main).

2. During online preliminary examination the call letter and copy of Photo ID proof will not be collected at the examination venue. These will be duly authenticated by the examination venue staff functionaries and handed over back to the candidates. The candidates will be required to bring to the Online Main Examination, the authenticated call letter and copy of photo ID proof of Online Preliminary examination along with the call letter and other requisite documents of Main examination. However, candidates need to submit the scribe form (wherever applicable) during the online preliminary examination as well as the main examination.

3. Candidates who do not bring the authenticated/ stamped call letter of online preliminary examination and authenticated/ stamped photocopy of ID proof at the time of main examination will not be allowed to appear for the main examination.

4. Candidates need to bring one additional photograph (same as pasted on call letter) along with the call letter and other requisite documents as per information provided in the information handout and call letter. Candidates reporting without photograph pasted on call letter or without one additional photograph (same as pasted on call letter) will not be allowed to appear for the examination.

5. Before applying for the post, the candidate should ensure that he/she fulfils the eligibility and other norms mentioned in this notification. Candidates are therefore advised to carefully read this notification and follow all the instructions given for submitting online application form.

6. Those candidates who have been debarred from appearing in CRP examinations for specified periods in terms of the written communication made to that effect by IBPS, may act accordingly.

7. A Candidate’s admission to the Online Preliminary examination/ shortlisting for Main examination/ admission to the Main examination and subsequent processes is strictly provisional. The mere fact that the call letter(s)/ provisional allotment has been issued to the candidate does not imply that his/ her candidature has been finally cleared by IBPS/ Participating Bank. IBPS/ Participating Banks would be free to reject any application, at any stage of the selection process, cancel the candidature of the candidate in case it is detected at any stage that a candidate does not fulfill the eligibility norms and/or that he/she has furnished any incorrect/false information/certificate/documents or has suppressed any material fact(s).If candidature of any candidate is rejected for any reason according to the terms and conditions of this notification, no further representation in this regard will be entertained. Such decisions shall be final and binding on the candidate. If any of these shortcomings is/are detected after appointment in a Participating Bank, his/her services are liable to be summarily terminated.

8. Decision of Nodal Banks/Participating Banks/ IBPS in all matters regarding eligibility of the candidate, the stages at which such scrutiny of eligibility is to be undertaken, qualifications and other eligibility norms, the documents to be produced for the purpose of the conduct of Examination, verification etc. and any other matter relating to CRP CSA-XV will be final and binding on the candidate. No correspondence or personal enquiries shall be entertained by IBPS/ Participating Banks in this regard. IBPS/ Nodal Bank/ Participating Banks take no responsibility to receive/ collect any certificate/remittance/ document sent separately.

9. The scribe arranged by the candidate should not be a candidate for the examination (CRP CSA-XV). If violation of the above is detected at any stage of the selection process, candidature for CRP of both the candidate and the scribe will be cancelled.

10. A scribe can act as Scribe only for one candidate for CRP CSA-XV process. If violation of the same is detected at any stage of the selection process, candidature of the candidates for CRP will be cancelled and scribe will be debarred from future CRP examinations.

11. Not more than one application should be submitted by any candidate. In case of multiple Applications only the latest valid (completed) application will be retained and the application fee/ intimation charges paid for the other multiple registration(s) will stand forfeited.

12. Multiple attendance/ appearances in the online examination will be summarily rejected/ candidature cancelled.

13. Online applications once registered will not be allowed to be withdrawn and/or the application fee/ intimation charges once paid will not be refunded nor be held in reserve for any other examination.

14. Any resulting dispute arising out of this notification including the recruitment process shall be subject to the sole jurisdiction of the Courts situated at Mumbai.

15. The candidate should indicate in the online application the State to which he/she opts for provisional allotment on selection. The option once exercised will be irrevocable.

16. Any canvassing or creating influence for undue advantage shall lead to disqualification from the selection process.

17. Any request for change of date, time and venue for Online Examination (Preliminary & Main) will not be entertained.

18. Any request for change of address, details mentioned in the online application form will not be entertained.

19. In case any dispute arises on account of interpretation of clauses in any version of this notification other than English, the English version available on official IBPS website shall prevail.

20. A candidate should ensure that the signatures appended by him/her in all the places viz. in his/her call letter, attendance sheet etc. and in all correspondence with the IBPS/ Participating Banks in future should be identical and there should be no variation of any kind. Signature in CAPITAL LETTERS will not be accepted. Signature uploaded should be of appropriate size and clearly visible.

21. A recent, recognizable photograph (4.5cm × 3.5cm) should be uploaded by the candidate in the online application form and the candidate should ensure that copies of the same are retained for use at various stages of the selection process. Candidates are also advised not to change their appearance till the selection process is completed. Failure to produce the same photograph at various stages of the selection process or doubt about identity at any stage could lead to disqualification. Photo uploaded should be of appropriate size and clearly visible. Candidates will also be required to capture and upload their live photograph through webcam or mobile phone during registration process.

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