CURRENT AFFAIRS
CURRENT AFFAIRS
Description
Since its launch, the e-Jagriti platform has witnessed registrations from over two lakh users, including Non-Resident Indians (NRIs), highlighting the growing adoption of digital solutions for consumer dispute resolution in India.
About e-Jagriti Platform
e-Jagriti is a flagship digital initiative by the Department of Consumer Affairs, Government of India, aimed at modernizing and streamlining the consumer dispute redressal mechanism across the country. The platform focuses on the computerization and networking of all Consumer Commissions at the national, state, and district levels, ensuring transparency, efficiency, and faster resolution of consumer grievances.
Key Features Of e-Jagriti
Online Complaint Filing: Consumers can register complaints online, eliminating the need for physical visits to Consumer Commissions.
Case Tracking and Status Updates: Users can monitor the progress of their cases in real-time, providing convenience and reducing dependency on manual follow-ups.
Access to Judgments: The platform allows users to access past case judgments and legal documents digitally, facilitating research and awareness.
Integrated Digital System: e-Jagriti aims to bring together multiple consumer grievance platforms—Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET, and mediation applications—into a single unified interface.
AI and ML Technology: The platform uses Artificial Intelligence (AI) for smart search and metadata creation on archived complaints, cases, and judgments. Voice-to-text conversion powered by Machine Learning (ML) allows users to access case histories and other legal details efficiently.
Online Fee Payment and Case Management: The platform supports seamless online fee payments, case filing, and comprehensive monitoring tools to aid the commissions in resolving disputes effectively.
Benefits For Consumers
Ease of Access: Consumers from across India, including NRIs, can access the platform from anywhere, ensuring inclusive and widespread accessibility.
Efficiency and Speed: Digital automation significantly reduces delays, accelerates case disposal, and ensures accountability at all levels.
Cost-Effective Solution: By minimizing paperwork and physical interactions, e-Jagriti offers a low-cost alternative for dispute resolution.
Transparency and Accountability: Real-time updates and a user-friendly interface enhance trust in the consumer justice system.
Conclusion
The e-Jagriti platform represents a transformative step toward digitally empowered consumer justice in India. By integrating technology, AI, and online access, it ensures that consumer grievances are addressed swiftly, transparently, and efficiently, making the consumer dispute redressal system more responsive to the needs of the public.
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