Haryana Government Introduces ‘Sarathi’ – AI-Powered Chatbot for Public Access to Government Documents

Description

The Haryana government has taken a significant step toward digital governance by launching ‘Sarathi’, an advanced AI-powered chatbot designed to provide seamless access to official government documents and policies. This initiative, introduced by Chief Minister Nayab Singh Saini, is a part of the state's larger efforts to integrate artificial intelligence (AI) in governance, ensuring transparency, efficiency, and ease of access to public information.

With over 17,820+ official documents available, ‘Sarathi’ aims to revolutionize the way citizens interact with government policies, notifications, orders, and acts. By reducing dependency on traditional bureaucratic processes, the chatbot simplifies information retrieval, making it easier for both citizens and government officials to access crucial records.

Key Features Of Sarathi

The chatbot comes with several innovative features that enhance user experience and optimize document accessibility:

Instant Document Retrieval

• ‘Sarathi’ allows users to quickly find government notifications, policies, and official orders without having to navigate through multiple government portals.

• This reduces time-consuming manual searches and helps citizens obtain accurate information within seconds.

AI-Powered Search Mechanism

• Equipped with advanced artificial intelligence, ‘Sarathi’ can scan, process, and retrieve information from vast datasets.

• The chatbot provides precise responses based on user queries, ensuring that citizens receive relevant and up-to-date information.

24/7 Availability

• Unlike traditional government offices with fixed working hours, ‘Sarathi’ is available round the clock.

• This ensures that citizens can access information anytime and anywhere, improving convenience and accessibility.

User-Friendly Interface

• The chatbot is designed with an intuitive and easy-to-navigate interface, making it accessible to people from all walks of life.

• Even users with limited digital literacy can efficiently search for government documents.

The Role of AI In Governance

The launch of ‘Sarathi’ highlights the Haryana government's commitment to leveraging AI technologies for better governance. Some key aspects include:

Processing & Retrieval of Large Datasets:

• The chatbot analyzes over 73,622 scanned PDF pages, including official orders, acts, policies, circulars, and notifications.

• AI enhances efficiency by eliminating manual intervention in data searches.

Improving Transparency & Accessibility:

• By digitizing and centralizing government records, ‘Sarathi’ ensures that citizens, researchers, and policymakers can easily obtain reliable information.

• This promotes a more transparent and accountable governance system.

Boosting Administrative Efficiency:

• The AI-powered chatbot helps government departments streamline workflow, reducing paperwork and response times for document retrieval.

• Officials can access and verify policies and legal frameworks in real time, enhancing decision-making.

Impact On Public Services & Governance

The implementation of ‘Sarathi’ is expected to bring several benefits to both the government and the general public:

Increased Administrative Efficiency

• Reduces bureaucratic delays by automating document retrieval and minimizing paperwork.

• Frees up government employees to focus on more critical tasks.

Improved Public Engagement

• Citizens can directly interact with the chatbot to access policies and regulations without requiring government intervention.

• The simplified search process empowers the public by offering quick and hassle-free access to important government information.

Ensuring Transparency & Accountability

• By making government documents readily available, ‘Sarathi’ helps eliminate information gaps, reducing the likelihood of misinformation or manipulation.

• Public access to policies encourages greater trust in government institutions.

Alignment with National Digital Initiatives

• The launch of ‘Sarathi’ aligns with India’s broader vision of digital governance, where several states are integrating AI-powered solutions to enhance public services.

• Haryana joins other progressive states in adopting AI-based governance tools to enhance administrative efficiency.

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