CURRENT AFFAIRS
CURRENT AFFAIRS
Description
The All India Bank Employees' Association (AIBEA) has started the "Bank Clinic" initiative to help bank clients resolve grievances.
About Bank Clinic
It is an initiative by the All India Bank Employees' Association (AIBEA), aims to assist bank customers with grievance redressal amid the rapid expansion of technology and Reserve Bank of India (RBI) guidelines on retail banking.
It is a non-resolving advisory platform guiding customers on the remedies available per RBI guidelines.
It serves as an additional channel alongside the normal Banking Ombudsman process.
How Does It Work?
Under this initiative, customers can register their complaints on the Bank Clinic website and within five working days, they will receive a reply detailing the available remedies and relevant RBI guidelines for their specific issue
The goal is to ensure timely and effective redressal of customer issues.
It guides customers on available remedies but does not directly resolve queries.
Benefits
The Bank Clinic promotes customer goodwill.
It provides useful input to banks by flagging locations where service problems exist.
About AIBEA
The All India Bank Employees Association (AIBEA) is a nationwide trade organization that represents bank employees throughout India.
Founded on April 20th, 1946, in Kolkata. Its headquarters are in Chennai.
AIBEA is a key advocate for bank employees' rights, welfare, and interests.
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