Post Graduate Diploma | Course Details

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Course Details

POST GRADUATE DIPLOMA IN ACCOMMODATION OPERATION & MANAGEMENT

Degree Course Type

PG Diploma

Entry Level Qualification

Graduate

Degree Course Duration

1 Year

Course Fields

Management

Degree Course Entrance Exam

No Entrance Exam

Average Course Fee

27000 - 40000 Per Year

Average Salary Offered

200000 - 350000 Per Year

Course Details

Course Highlights

Provided below are some of the major highlights of the PG Diploma in Accommodation Operation and Management:

Particulars	Details
Course Name	Post Graduate Diploma in Accommodation Operation and Management
Short Name	PGDAOM
Course Level	Postgraduate
Course Type	Diploma Course
Degree	--
Specialization	Accommodation Operation and Management
Course Duration	1 year + 6 months training
Internship	Mandatory
Course Mode	Full Time
Minimum Qualification	Graduation in any stream
Age Limit	25 years
Admission Process	College-based selection process based on merit or entrance exam
Average Course Fee	Rs. 50,000

About Course

It is a full-time short-term course that prepares a student for supervisory roles. The course duration is 1.5 years which comprises 1 year of classroom study followed by 6 months of mandatory industry training or internship.

It teaches students how to supervise the room division, management, and operations in a hotel. The course imparts knowledge and skills related to many functional areas in the field such as housekeeping, cleaning, accommodation, pantry management, organization, etc.

Why Choose Course And Required Skills

To be eligible for admission into the postgraduate diploma in accommodation operation, candidates must acquire certain skills.

The following are the skills that are required for admission to the program:

English - Candidates should have a clear understanding of how to read, write, and speak English. Also, students must have studied English as one of the compulsory subjects.

Physically fit - Another important skill required is to be physically fit. Only those students who submit a physical fitness certificate are offered admission.

Socially active - A PG diploma in accommodation operation is generally suitable for those candidates who are comfortable enough to meet and deal with new people.

Eligibility

Postgraduate Diploma in Accommodation Operation Eligibility Criteria:

Particular	Eligibility Criteria
Qualifying Examination	Candidates should have completed graduation in any discipline.
Age Limit	Should not be more than 25 years of age ( 28 for SC/ST category candidates)
Physical Fitness	In many institutes, candidates applying for admission are required to submit a physical fitness certificate from a Registered Medical Practitioner as per the format laid down by the authorities.

Entrance Exams Details

There is no specific exam to be conducted for this course.

Degree Course Syllabus

Syllabus of Post Graduate Diploma in Accommodation Operation:

Units

Topics Covered

Introduction to Housekeeping

Importance of housekeeping

Areas of responsibility

Cleaning Organization

Definition of Cleaning

Purpose & Principles of cleaning

Methods of organizing cleaning (conventional and block method)

Frequency of cleaning (daily, weekly and spring cleaning)

Cleaning Equipment

General criteria for selection

Manual Equipment

Mechanical Equipment

Use of Equipment – Hygiene and Safety factor

Care of equipment

Cleaning Agents

General criteria for selection

Classification

Use, Care and Storage

Hotel Bed Making

Sizes of linen

Sizes of beds, type of beds and beddings

Standard Content of a Guest Room

Standard rooms, VIP Rooms and VVIP Rooms

Guest’s special requests

Accommodating Physically Challenged Guests and Lady Guests

Facilities and services

Daily Cleaning of Guest Rooms and Bathrooms

Check-Out Room

Vacant Room

Occupied Room

Evening service

Reporting & follow up of maintenance tasks

Keys

Types of Keys

Computerized key cards

Key control

Floor Pantry

Location, Layout and essential features

Chamber Maid’s trolley

Daily Routine Systems of HK Department

Reporting, Scheduling and Briefing of staff

Room Occupancy Report

Guest Room Inspection

Handing over at the end of the shift

Entering Checklists, Floor Register, Work Orders,

Log.

Exchange of linen with necessary records

Composition, Care, and Cleaning of Different Surfaces

Metals

Glass

Leather, Leatherites, Rexines

Plastic

Ceramics

Wood

Public Area Cleaning

Front-of-the-house Areas

Back-of-the house Areas

Lost and Found

Procedure

Record Maintained

Linen Room Management

Activities of the linen room

Location, planning and layout of the linen room

Linen items used in the hotel

Selection criteria for various linen items

Calculation of linen requirements

Purchase of linen

Linen cycle and linen control

Daily routine control of linen procedures and

records

Stocktaking procedures and records

Recycling of discarded linen

The importance of providing uniforms to staff

Selection and design of uniforms

Issuing and exchange of uniforms Procedures and

records

Planning the layout of the uniform room Assignment

Activities of the sewing sections

Areas and equipment to be provided

Coordinating Laundry Services

Feasibility of establishing an On premises Laundry

Advantages and disadvantages

Flow process chart of industrial laundry

Stages in the wash cycle

Laundry equipment and their functions

Location and planning the layout of the laundry

Laundry agents and their role in the Laundry

process

Dry cleaning and special techniques for fabric care

Guest laundry / Valet services

Stain removal

Top Colleges

List of top Colleges

Institute

Institute of Hotel Management Catering Technology and Applied Nutrition, Guwahati

Delhi Institute of Hotel Management and Catering Technology, New Delhi

Ranjita Institute of Hotel Management and Catering Technology, Bhubaneswar

Institute of Hotel Management Catering Technology and Applied Nutrition, Bhubaneswar

Course Fees

Some major institutes and information about their fees are given below:

Institute	Fees
Institute of Hotel Management Catering Technology and Applied Nutrition, Guwahati	Rs. 39,900
Delhi Institute of Hotel Management and Catering Technology, New Delhi	Rs. 40,650
Ranjita Institute of Hotel Management and Catering Technology, Bhubaneswar	Rs. 40,000
Institute of Hotel Management Catering Technology and Applied Nutrition, Bhubaneswar	Rs. 27,050

Top Recruiters And Salary

The average salary offered to students who have completed a postgraduate diploma in accommodation operation is 3 lakhs per annum to 4 lakhs per annum, however, the salary offered may differ depending upon the total work experience of the candidate.

Job Position	Average Salary
Housekeeping Executives	INR 2 lakhs p.a to INR 4 lakh p.a
Front Office Executives	INR 3 lakhs p.a to INR 4 lakh p.a
Revenue Manager	INR 4 lakhs p.a to INR 7 lakh p.a
Floor Supervisor	INR 2 lakhs p.a to INR 3 lakh p.a

Course Scope And Career Options

After pursuing a post-graduate diploma in accommodation operation, students have a wide range and exciting career opportunities. Hotel is considered to be one of the largest industries that recruit a large number of people. Different career options are available for PG Diploma students in this field.

Some of the positions available for students who have completed the PG diploma in accommodation operation are given in the table below:

Job Position	Responsibilities
Housekeeping Executives	The role of housekeeping executives is to oversee and direct the activities. They plan a schedule that has to be done and any cleanliness-related complaints are also handled by them
Front Office Executives	The front office executives are responsible for greeting the guests. They also answer incoming calls and transfer them to the concerned departments.
Revenue Manager	A revenue manager plays an important part in the hospitality industry. The responsibility of the revenue manager is to make pricing strategies and other work related to it.
Floor Supervisor	The responsibilities of the floor supervisor supervise all the operations on the floor such as routinely inspecting guest areas for cleanliness, handling opening and closing formalities, taking care of complaints, etc.

Admission Process

Admission into the PG diploma in accommodation operation is done on the basis of marks obtained by the candidates upon graduation. The admission process is done separately by each institute to offer admission into the course. Therefore, to apply for admission, candidates must fill out and submit the application form separately for respective institutes. While filling out the application form, candidates have to provide some basic details such as personal information, contact details, qualification details, and work experience details.

Uploading of some relevant documents is also required. Students must ensure that all the details entered in the application form are valid in nature. Any incorrect information can lead to rejection. Also, before applying, candidates must check the eligibility criteria prescribed by the authorities for admission into the program. On the basis of merit of aggregate marks obtained in graduation, the authorities call shortlisted candidates to participate in the counseling process. Finally, candidates who have been allotted seats are required to pay the first-term semester fee.