Entry Level Qualification 

12

Career Fields 

Hospitality, Tourism & Transport Services

For Specially Abled 

Career Entrance Exam 

NCHM JEE UG

About Career 

1. An individual is called a “tourist” when one travels to a new place for recreational and leisure purposes. People have various intentions of travelling such as for relaxation, leisure, business, adventure, religion, heritage, nature, expanding their knowledge, rediscovering history or even learning a new art form.

2. There are various types of travel and tourism professionals in this industry. Some of the roles include that of Travel Advisor/Consultants, Ticketing and Reservation Executives/Managers and Travel and Tour Managers.

3. Travel Advisor / Consultants are professionals who help individuals and groups of individuals plan their destination of visit based on their preferences and assist them in doing all their bookings and reservations.

4. Ticketing and Reservation Executives/Managers help individuals, groups of individuals as well as organizations to book all kinds of tickets right from railways and airlines to buses, tramways, cabs, and other public transport facilities. Apart from that, they also help reserve and book accommodation at hotels, resorts and other places. As a ticketing and reservation executive/manager, you will also help your clients book their tickets at amusement parks, musicals, museums, sports matches and other such types of events/activities.

5. Travel and Tour Managers accompany business and leisure travellers on tours. They take care of all necessary services on these trips such as helping in checking in hotels, visiting places of tourist attractions, assisting with finding restaurants and getting tickets to various facilities.

Key roles and responsibilities

Following will be your key roles as responsibilities as a travel and tourism professional:

1. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. as a travel advisor/ travel consultant.

2. Drafting and designing brochures and itineraries for various destinations and trips based on popular trends. If you work as a consultant for tour operators or run your own tourism agency business, you can create customized itineraries for as per people's’ choice of destination, area of interest, duration and budget.

3. Following up with potential clients, taking their suggestions and interests and planning a trip for them based on their preferences. You will also provide your services with booking accommodation and transport, booking flight/train tickets and rental transportation at their holiday destination.

4. Providing additional helpful travel material such as maps, tour guide contact details, and brochures with local traditions and cultural activities.

5. Helping clients with reservations for tickets (flights, trains, buses, etc.), accommodation and tourist attractions such as amusement parks, sports events, museums and other activities popular in that city/country that the traveller wishes to go for. These are some of the responsibilities as a Ticketing and Reservation Executive/Manager.

6. Accompanying groups travelling by coach, or in some cases by car, boat, train or plane as a tour manager or welcoming them at the starting point of their trip and announcing details of the travel arrangements.

7. Assisting the travellers in settling into their accommodation and making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.

8. Being equipped to deal with emergencies such as degrading health of a traveller or other situations such as loss of luggage.

9. Advising travellers about nearby facilities such as sights, restaurants and shops, at each destination.

Career Entry Pathway 

Class 10 all subjects as per scheme of studies - Class 11-12 with any subject as per scheme of studies - Bachelor of Arts (B.A.) in Travel and Tourism Management / Tourism Studies / Bachelor of Tourism Administration / BBA in Travel and Tourism Management / B.Com. Travel and Tourism Management.

After Class 10 all subjects as per scheme of studies and after class 12 with any subject as per scheme of studies, you can pursue a degree in Bachelor of arts (B.A.) in Travel and Tourism Management / Tourism Studies / Bachelor of Tourism Administration / BBA in Travel and Tourism Management / B.Com. Travel and Tourism Management.

Class 10 all subjects as per scheme of studies - Class 11-12 with any subject as per scheme of studies - Diploma in Travel and Tourism Management / Diploma in Tourism and Ticketing.

After Class 10 all subjects as per scheme of studies and after class 12 with any subject as per scheme of studies, you can study for a Diploma in Travel and Tourism Management / Diploma in Tourism and Ticketing.

Class 10 all subjects as per scheme of studies - Class 11-12 with any subject as per scheme of studies - Bachelor of Arts (B.A.) in Travel and Tourism Management / Tourism Studies / Bachelor of Tourism Administration / BBA in Travel and Tourism Management / B.Com. Travel and Tourism Management - Master of Tourism Administration / MBA in Travel and Tourism management.

After Class 10 all subjects as per scheme of studies and after class 12 with any subject as per scheme of studies, you can get a Bachelor degree in any discipline too. Following that, you can get a Postgraduate Diploma in Travel & Tourism and do a Master of Tourism Administration / Tourism Management.

Required Qualification & Competencies 

After you pass your higher secondary or equivalent examination, you may opt to study for an undergraduate degree or a diploma in any of the following fields or any other related field:

1. Ticketing & Reservation Services

2. Tourism Administration & Management

3. Travel and Tourism Administration and Management

You may also complete an undergraduate degree in any discipline first and then do a post graduate degree or diploma in any of the following fields or any other related field:

1. Hospitality Management (Business)

2. Leisure and Recreation Management (Business)

3. Travel and Tourism Management (Business)

4. Ecotourism

5. MICE Management

6. Ticketing & Reservation Services

7. Tourism Administration & Management

8. Travel and Tourism Administration and Management

9. Heritage Tourism

Competencies Required

Interests

1. Enterprising: You should have interests for Enterprising Occupations. Enterprising occupations involve taking initiatives, initiating actions, and planning to achieve goals, often business goals. These involve gathering resources and leading people to get things done. These require decision making, risk taking and action orientation.

2. Conventional: You should have interests for Conventional Occupations. Conventional occupations involve repetitive and routine tasks as well as fixed processes or procedures for getting things done. These occupations involve working more with data, systems, and procedures and less with ideas or creativity.

3. Realistic: You should have interests for Realistic Occupations. Realistic occupations involve more practical and hands-on activities than paperwork or office work. Realistic occupations often involve physical activities for getting things done using various tools and equipment. 

4. Social: You should have interests for Social Occupations. Social occupations involve helping or assisting others; these involve working with and communicating with people to provide various services; these may involve educating and advising others.

Abilities

1. Emotional Intelligence: The ability to understand your own and others' emotions and feelings; empathy for others; adjusting your behaviour or self-control and self-regulation according to others' emptions and situations.

2. Inter-Personal: The ability to build and maintain good relationships with others at workplaces and elsewhere.

3. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

4. Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

5. Selective Attention: The ability to concentrate on a task over a long period of time without being distracted.

6. Verbal Reasoning: The ability to think and reason with words; the ability to reason out ideas expressed in words.

7. Written Comprehension: The ability to read and understand information and ideas presented in writing.

8. Written Expression: The ability to communicate information and ideas in writing so others will understand.

Knowledge

1. Administration: Knowledge of various administrative and operational functions in managing a business or an organisation such as general administration, facility management, front office management, back office management, etc.

2. Customer Service: Knowledge about how to provide customer services. This includes understanding customer needs, helping customers to use products and services, answering customer queries, handling customer complaints and grievances, and evaluating customer satisfaction.

3. English Language: Knowledge about English grammar, words, spelling, sentence construction, using English to communicate with others, reading in English, etc.

4. Hospitality Services: Knowledge of various principles, processes, tools and equipment for offering hospitality services to customers. This includes offering various services at hotels, resorts, guest houses, restaurants and tourist destinations as well as assisting people to book accommodation, book tickets for transportation, travel to places, get recreation, etc.

5. Personal Care Service: Knowledge of how to provide various assistance and services to others. This includes looking after the needs of individuals, understanding what they need and provide all assistance at home or elsewhere.

Skills

1. Active Listening: Giving full attention to what other people are saying, understanding the points being made by others, asking questions, etc.

2. Communication in English: Skills in communicating effectively in writing as well as verbally with others in English language.

3. Communication in Foreign Languages: Skills in communicating effectively in writing as well as verbally with others in a foreign language such as French, German, Japanese, Chinese, Italian, Spanish, etc.

4. Communication in Vernacular Languages: Skills in communicating effectively in writing as well as verbally with others in a local or indigenous language such as Hindi, Tamil, Telugu, Gujarati, Bengali, Assamese, etc.

5. Coordination: Skills in working together with other people to get things done.

6. Judgment and Decision Making: Skills in considering pros and cons of various decision alternatives; considering costs and benefits; taking appropriate and suitable decisions.

7. Problem Solving: Skills in analysis and understanding of problems, evaluating various options to solve the problems and using the best option to solve the problems.

8. Reading Comprehension: Skills in understanding written sentences and paragraphs in work related documents.

9. Service Orientation: Skills in or keen interest to help and assist people.

10. Supervising: Skills in Supervising and monitoring performance of others, businesses, and different projects.

Personality

1. You are always or mostly organised in your day-to-day life and activities.

2. You are always or mostly a soft-hearted person.

3. You always or mostly trust others.

4. You are always or mostly helpful to others.

5. You are somewhat disciplined in your action and behaviour.

6. You prefer to experience new things and have new experiences sometimes.

7. You are friendly and outgoing sometimes, but not always. You prefer company of people sometimes but not always.

8. You are caring, supportive, sympathetic and kind to others sometimes.

Career - Job Opportunities & Profiles 

1. You can work as a Trainee Travel Consultant with an agency after graduation.

2. You can work as a Ticket/Reservation Executive or as Ground Staff in an airline company.

3. You can work as an Operations Assistant / Assistant Tour Manager after graduation.

Work Environment

As a travel consultant and a ticketing and reservations executive/manager, most of your working hours are spent indoors in offices, in front of a computer, consulting with clients, making travel arrangements, doing paperwork, and talking on the phone.

As a tour manager, you will be visiting different places as per the itinerary of your group. You will have early mornings and late nights, and you will mostly have to be on your feet the entire day. You will also be required to have a good amount of information about the city/country you will be operating in. An interesting aspect of the job is that different tours will bring you to interact with people from all over the world and make sure they have a good time. You will also have the opportunity to visit new places based on the itinerary you are working.

Specialisation Tracks In This Career

1. Experience Architect

An Experience Architect is someone who designs and creates an experience, especially for people with specific fields of interests. It also requires a cross-discipline perspective that considers multiple aspects in order to be able to merge interests. For example, you will create experiences such as a tour of a village of aboriginal people to help tourist experience their ways of life, their culture, how they make their livelihood, or a tour of the old heritage buildings in a city, taste authentic cuisine in the old areas of a city.

2. MICE (Meetings, Incentives, Conferences and Exhibitions) Consultant

A MICE Consultant is required to facilitate the travel needs of this corporate travel companies' clients. As a consultant, you will offer the most convenient and cost-effective options to meet their travel requirements. This role will include sourcing and booking conference facilities, transfers and accommodation.

3. Leisure and Recreation Specialist

As a Leisure and Recreation Specialist, you can organise your activities in various places such as playgrounds, parks, and camps. Your job functions will include planning, organizing, and leading activities for groups of people (business groups, senior citizens, large families, etc.). These activities can be related to arts and crafts, sports, music and even adventure activities.

4. Eco-Tourism Consultant

Eco-tourism is about promoting a responsible and sustainable way of travelling. As a consultant, your duties include educating travellers about the importance of ecotourism, organizing and arranging tours (wildlife tours, village walks, etc.) and making other arrangements such as transport and accommodation.

6. Ticketing and Reservation Professional

As a Ticketing and Reservation travel professional, your job includes planning routes and providing travel and accommodations options as per your client’s budget, and making bookings for the same accordingly. This will consist of reservations for stays, transportation, restaurants, museums, monumental/historical sites etc.

7. Tour Manager

As a tour manager, you will be in charge of individuals and groups of people travelling on the same itinerary. You will welcome them on arrival, help them settle into their stays, give them recommendations for meals or shopping or site-seeing that isn’t on the itinerary, make sure each day of the trip goes as planned and that all the travellers have a satisfactory experience on their journey.

8. Travel Destination Consultant

When a travel destination consultant makes recommendations, it is done so by keeping in mind the tastes and preferences of the clients. This can include preferences in the landscape, weather conditions, cultural events, history and other such factors. For example, if the client wishes to go scuba diving, you as a travel consultant will come up with the best possible options for the client.

Career Growth

1. If you start working as a Trainee Travel Consultant, after a few years of experience, you can get promoted to a Travel Executive. After that, you can further get promoted to the post of a Training Manager or a Senior Travel Executive and further as a Travel Chief Manager.

2. If you start working as a Ticketing and Reservation Executive/Manager, you can first start as a Ticketing and Reservation Executive. After gaining a few years of experience, you can get promoted to the position of an Account Manager, and then to the position of a Division Manager.

3. If you wish to work as a Tour Manager, you still first start by working as an Operations Assistant or an Assistant Tour Manager. Once you gain some experience, you can further work as a Tour Manager. After having enough experience behind you, you can also work as a Training Manager or as a Regional Tour Manager of the company.

Salary Offered  

1. As a trainee, you can earn a starting salary of Rs. 12,500 - 30,000 per month. As a travel executive, you can earn Rs. 30,000 - 42,000 per month. When you start working as a Senior Travel Executive/Consultant, you can earn a salary of Rs. 40,000 - 75,000 per month.

2. As a Ticketing and Reservation Executive, you can earn a starting salary of Rs. 15,000 - 22,000 per month. As a Division Manager, you can earn a salary of Rs. 25,000 - 40,000 per month.

3. As an Operations Assistant or Assistant Tour Manager, you can get a starting salary of Rs. 15,000 - 20,000 per month. As a tour manager, you can earn Rs. 20,000 - 45,000 per month. As a Regional Tour Manager, you can earn Rs. 1,20,000 - 1,60,000 per month. Senior management professionals may earn much more.

Monthly Earnings In Indian Rupee 

1.  Entry level: 0 - 2 years of work experience

2. Junior Level: From 1 to 12 years of work experience

3. Mid-Level: From 5 to 20+ years of work experience

4. Senior Level: From 10 to 25+ years of work experience (there could be exceptions in some high-end technical, financial, engineering, creative, management, sports, and other careers; also in the near future, people will reach these levels much faster in many careers and in some careers, these levels will have no meaning as those careers will be completely tech skill driven such as even now, there is almost no level in a Cyber Security Expert’s job)

Famous Personalities 

Not Available.

Work Activities 

1. Addressing grievances and resolving conflicts: Handling complaints and grievance to resolve; resolving conflicts among co-workers or others at workplace or outside in relation to your work.

2. Assisting and caring for people: Assisting people in availing of services; taking care of people in different situations; offering help and services to others.

3. Communicating with co-workers and others: Communicating with people in writing, verbally or otherwise inside your workplace and various other people who have professional relationships with your place of work including vendors, government officials, etc. or with people at large.

4. Communicating with customers: Communicating with potential and existing customers of your organisation in writing, verbally or otherwise.

5. Developing and maintaining inter-personal relationships: Developing professional relationships with co-workers and others outside organisations and maintaining good relationships.

6. Getting Information and learning: Observing, hearing, reading, using computers, or otherwise obtaining information and learning from it.

7. Handling administrative activities: Handling various administrative tasks and managing day-to-day operations.

8. Managing and supervising: Manging and supervising work of others; setting goals; giving instructions; monitoring work performance, etc.

9. Organising, planning and prioritising tasks: Planning and organising tasks in order to achieve work goals; prioritising tasks to achieve goals and making the best use of the time available.

10. Scheduling tasks: Scheduling project timelines, tasks and activities.

11. Updating and using relevant knowledge: Keeping updated with the latest knowledge relevant to your fields of work and use of the relevant knowledge in getting things done.

12. Using computers for work: Using computers for day-to-day office work; using computer software for various applications in day-to-day professional work; entering data and process information; for writing.

13. Working directly with people: Working directly with people to offer them products and services, providing assistance, etc.

14. Working in a team: Working in a team of people; developing team; maintaining professional relationships among team members.