Entry Level Qualification 

Class 12

Career Fields 

Business & Management

For Specially Abled 

Career Entrance Exam 

No Entrance Exam

About Career 

1. As a Showroom/Store Hostess, you will be working in a showroom or store to receive customers, respond to their inquiries about the products and services. You will make customers feel comfortable in the showroom and make it easy for them to shop around. You will be required to assist customers to check various products, answer their queries, provide them product information, and assist them to purchase.

2. For example, if you work at the store of Sabyasachi, the famous fashion designer, you will be receiving rich and celebrity customers, making them feel comfortable, escort them around the store, assist them to check various clothes and accessories on display, answer their queries about the products, and assist them to purchase. You will ensure that the customers have rich and satisfying experience in shopping.

3. Similarly, if you are working in a car showroom such as NEXA showroom, then you will be greeting, escorting, and assisting customers who want to know about various car models on display and make purchase decisions. You will make the customers comfortable and answer queries that they may have on various specifications of the car models on display.

4. You will be responsible for managing interactions with the existing or potential customers as well as manage relationships with the existing customers of the showroom in which you work. You will be required to understand the requirement of the customer and will be responding to them accordingly.

Key Roles and Responsibilities

As a Showroom/Store Hostess, you will be engaged with one or more of the following roles and responsibilities:

1. You will be required to greet and assist the customers who are arriving in the showroom you are working in.

2. You will be required to escort and seat the customers and offer them refreshments such as tea or coffee or water.

3. You will be required to provide a catalogue or brochure or specification card of the product or services to the customers.

4. You will be required to resolve queries of customers as well as complaints related to products or services quickly and efficiently.

5. You will be required to understand the needs of the customer and address them accordingly.

6. You will be required to register feedback from the customers visiting your showroom at the time of their departure from the store or showroom.

7. You will be required to build and maintain a profitable relationship with your customers.

8. You will be required to meet your managers, internal communication team members, and content development team members, to integrate or modify the communication script.

Career Entry Pathway 

Class 10 all subjects as per scheme of studies – Class 11-12 with any subject combination as per scheme of studies – Get a job as an Assistant or trainee.

After Class 12, you can apply for a job as an Assistant or trainee in various luxurious showrooms such as Car showrooms, Jewellery Showrooms, Apparel & Garment Showrooms, etc. and then after gaining a certain number of experiences; you may get promoted as a customer associate or floor executive.

After Class 12, you may apply for any Bachelor’s Degree such as BA, B.Com, B.Sc., and BBA, etc. And then can apply for various job opportunities available in various luxurious showrooms such as Car showrooms, Jewellery Showrooms, Apparel & Garment Showrooms, etc. as a trainee or intern.

After Class 12, you may obtain NSQF (National Skills Qualification Framework) Level 3 Qualification in Showroom Hostess or Host. For obtaining this qualification framework, you need to be 18 years of age and also you must have completed on the job training as a showroom hostess or host (it is compulsory).

After Class 12, and after obtaining Bachelor’s Degree or Diploma in any Discipline, you may obtain NSQF (National Skills Qualification Framework) Level 3 Qualification in Showroom Hostess or Host. For obtaining this qualification framework, you need to be 18 years of age and also on the job training is suggested (but not mandatory) for those who have ASDC (Automotive Skills Development Council) certificate or graduate degree in any discipline.

After Class 12, you may obtain NSQF (National Skills Qualification Framework) Level 3 Qualification in Showroom Hostess/ Customer Relationship Executive. For obtaining this qualification framework, you must have completed on the job training as a showroom hostess or host (it is compulsory).

After Class 12, and after obtaining Bachelor’s Degree or Diploma in any Discipline, you may obtain NSQF (National Skills Qualification Framework) Level 3 Qualification in Showroom Hostess/ Customer Relationship Executive. For obtaining this qualification framework, you need to be 18 years of age and also on the job training is suggested (but not mandatory) for those who have ASDC (Automotive Skills Development Council) certificate or graduate degree in any discipline.

Required Qualification & Competencies 

After Completing Class 12, you may:

1. Get a job as an Assistant or trainee on various showroom hostess job opportunities.

2. Obtain Bachelor’s Degree in any Discipline and then apply for various Job Opportunities.

3. Obtain NSQF Level 3 Qualification in Showroom Hostess or Host.

4. Obtain NSQF Level 3 Qualification in Showroom Hostess/ Customer Relationship Executive.

Alternatively, if you have completed Bachelor’s Degree in any discipline, you may obtain:

1. Obtain NSQF Level 3 Qualification in Showroom Hostess or Host.

2. Obtain NSQF Level 3 Qualification in Showroom Hostess/ Customer Relationship Executive.

Competencies Required

Interests

1. Social: You should have interests for Social Occupations. Social occupations involve helping or assisting others; these involve working with and communicating with people to provide various services; these may involve educating and advising others.

2. Conventional: You should have interests for Conventional Occupations. Conventional occupations involve repetitive and routine tasks as well as fixed processes or procedures for getting things done. These occupations involve working more with data, systems, and procedures and less with ideas or creativity.

3. Enterprising: You should have interests for Enterprising Occupations. Enterprising occupations involve taking initiatives, initiating actions, and planning to achieve goals, often business goals. These involve gathering resources and leading people to get things done. These require decision making, risk taking and action orientation.

Knowledge

1. Customer Service: Knowledge about how to provide customer services. This includes understanding customer needs, helping customers to use products and services, answering customer queries, handling customer complaints and grievances, and evaluating customer satisfaction.

2. English Language: Knowledge about English grammar, words, spelling, sentence construction, using English to communicate with others, reading in English, etc.

3. Vernacular Language: Knowledge about the grammar, words, spelling, sentence construction, etc. of a local language and using the language to communicate with others, reading, etc.

Skills

1. Active Listening: Giving full attention to what other people are saying, understanding the points being made by others, asking questions, etc.

2. Service Orientation: Skills in or keen interest to help and assist people.

3. Persuasion: Skills in persuading others to change their minds or behaviour.

4. Time Management: Skills in prioritizing work, managing time effectively.

5. Communication in English: Skills in communicating effectively in writing as well as verbally with others in English language.

6. Communication in Vernacular Languages: Skills in communicating effectively in writing as well as verbally with others in a local or indigenous language such as Hindi, Tamil, Telugu, Gujarati, Bengali, Assamese, etc.

Abilities

1. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

2. Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

3. Speech and Language Recognition: The ability to identify and understand the speech and language of another person.

Personality

1. You are always or mostly organized in your day-to-day life and activities.

2. You are always or mostly a soft-hearted person.

3. You are somewhat disciplined in your action and behavior.

4. You prefer to experience new things and have new experiences sometimes.

5. You are caring, supportive, sympathetic and kind to others sometimes.

Career - Job Opportunities & Profiles 

As a Showroom Hostess, at the beginning of your career, you will start as a trainee or intern in various luxurious showrooms. Some of the showrooms where you may find job opportunities are:

1. At stores of famous fashion designers such as Sabyasachi, Manish Malhotra, Anita Dongre, Tarun Tahiliani, Rohit Bal, etc.

2. At stores of luxurious automobile showrooms such as Nexa, BMW, Mercedes Benz, Audi, Jaguar, etc.

3. At stores of luxurious & branded clothing and accessories showrooms such as ZARA, Forever21, Dolce & Gabbana, Valentino, Balenciaga, Prada, Gucci, Louis Vuitton, Rolex, Tiffany, Dior, Armani, etc.

4. At high tech music system stores such as BOSE, SONODYNE, etc. as most of their purchase happens at the stores.

5. At Apple stores and similar high end mobile phone stores such as exclusive Samsung stores.

Career Growth

Here is how you may grow, from a trainee to a showroom hostess. After having 4-5 years of experience, you may grow and become senior showroom hostess, and then may become a showroom manager. However, promotions are few and far between as progress upward. Most people move up to a Senior Showroom Manager role.

Salary Offered  

1. Salaries vary according to job profiles and the kind of facilities you get to work at.

2. In the entry-level jobs: You may expect to get about Rs. 12,000 – Rs. 15,000 per month.

3. Salaries increase with your work experience and as you get promoted.

4. In junior-level roles, you can expect to earn about Rs. 15,000 - Rs. 20,000 or more per month.

5. In the mid-level jobs, with 6-12 years of work experience, you may expect to get about Rs. 30,000 – Rs. 50,000 per month.

6. In the senior-level jobs, with 12-15 years of work experience, you may expect to get about Rs. 45,000 – Rs. 60,000 per month or even more.

Monthly Earnings In Indian Rupee

1. Entry level: 0 - 2 years of work experience

2. Junior Level: From 1 to 12 years of work experience

3. Mid-Level: From 5 to 20+ years of work experience

4. Senior Level: From 10 to 25+ years of work experience (there could be exceptions in some high-end technical, financial, engineering, creative, management, sports, and other careers; also in the near future, people will reach these levels much faster in many careers and in some careers, these levels will have no meaning as those careers will be completely tech skill driven such as even now, there is almost no level in a Cyber Security Expert’s job)

Famous Personalities 

Not Available

Work Activities 

1. Communicating with co-workers and others: Communicating with people in writing, verbally or otherwise inside your workplace and various other people who have professional relationships with your place of work including vendors, government officials, etc. or with people at large.

2. Communicating with customers: Communicating with potential and existing customers of your organization in writing, verbally or otherwise.

3. Developing and maintaining interpersonal relationships: Developing professional relationships with co-workers and others outside organizations and maintaining good relationships.

4. Getting Information and learning: Observing, hearing, reading, using computers, or otherwise obtaining information and learning from it.

5. Handling administrative activities: Handling various administrative tasks and managing day-to-day operations.

6. Organising, planning and prioritising tasks: Planning and organising tasks in order to achieve work goals; prioritising tasks to achieve goals and making the best use of the time available.

7. Scheduling tasks: Scheduling project timelines, tasks and activities.

8. Updating and using relevant knowledge: Keeping updated with the latest knowledge relevant to your fields of work and use of the relevant knowledge in getting things done.

9. Using computers for work: Using computers for day-to-day office work; using computer software for various applications in day-to-day professional work; entering data and process information; for writing.

10. Working directly with people: Working directly with people to offer them products and services, providing assistance, etc.

11. Working in a team: Working in a team of people; developing a team; maintaining professional relationships among team members.